FAQs

Frequently Asked Questions

📦 When will my order arrive? Most orders are delivered within 3–5 business days. Because we ship fragile lighting, you will receive a tracking link to monitor your shipment’s progress from France to your door.

💡 Are the bulbs included with the chandelier? To ensure you can choose the exact color temperature for your space, bulbs are typically sold separately unless specified on the product page. Our fixtures are compatible with all modern LED alternatives.

🛠️ Is professional installation required? Yes. For safety and warranty purposes, we highly recommend that a professional electrician handles the wiring and mounting of your defineleda fixture.

💳 Which payment methods do you accept? We support secure options including BLIK, PayU, Visa, Mastercard, and Apple Pay.

💬 Need more help? Our lighting consultants are here to help you find the perfect glow for your home. Email: info@defineleda.com Phone: +33 6 67 98 80 01 Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)